Training

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=100 BGCOLOR="#FF0000" TEXT="#080000" bgproperties="fixed" background="05a00640dvlddx.png"> <div> <B><IMG SRC="0f373560.png" border=0 width="115" height="86" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></div> <div> </div> </td> </tr><tr> <td valign="top" width=200 BGCOLOR="#FF0000" TEXT="#080000"> <div> <A HREF="id2.htm" TARGET="_top" TITLE="About Us"><U>About Us</U></A></div> <div> <A HREF="id3.htm" TARGET="_top" TITLE="Services"><U>Services</U></A></div> <div> <A HREF="id23.htm" TARGET="_top" TITLE="Significant Dates"><U>Significant Dates</U></A></div> <div> <A HREF="id37.htm" TARGET="_top" TITLE="Themes"><U>Themes</U></A></div> <div> <A HREF="id33.htm" TARGET="_top" TITLE="Murder Mysteries"><U>Murder Mysteries</U></A></div> <div> <A HREF="id32.htm" TARGET="_top" TITLE="Customer Service"><U>Customer Service</U></A></div> <div> <A HREF="id45.htm" TARGET="_top" TITLE="Psychic Entertainment"><U>Psychic Fun</U></A></div> <div> <A HREF="id42.htm" TARGET="_top" TITLE="Merchandise!"><U>Merchandise!</U></A></div> <div> <A HREF="id20.htm" TARGET="_top" TITLE="Job Opportunities"><U>Job Opportunities</U></A></div> <div> <A HREF="id5.htm" TARGET="_top" TITLE="Clients and Credits"><U>Clients and Credits</U></A></div> <div> <A HREF="id6.htm" TARGET="_top" TITLE="Contact Us"><U>Contact Us</U></A></div> <div> <A HREF="id39.htm" TARGET="_top" TITLE="Online Payments Accepted!"><U>Online Payments!</U></A></div> <div> <A HREF="id41.htm" TARGET="_top" TITLE="Links"><U>Links</U></A></div> <bR> </td> <td valign="top" height=380 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> Training</div> <bR> <div> HMP Training Division</div> <bR> <DIV ALIGN="LEFT"></DIV> <div> <I><B>"What I hear, I forget; what I see, I remember; but what I do, I understand."</B></I></div> <div> ~ Confucius 452 B.C.</div> <bR> <div> <I><B>Professional Presence: Business Etiquette for the 21</B></I><I><B>st</B></I><I><B> Century ~ Manual</B></I></div> <div> What do others decide when they meet you?  A negative first impression is difficult to overcome.  Research reveals that opportunities and clients are lost in the first minutes of contact because the basic concept of professionalism was missing or there was just "no connection".   Sandy McNally of HMP Training presents an exceptional training manual on Professional Presence. Guidelines in this manual will help you to learn impeccable table manners, project an image of professionalism and realize the power of poise. Show your clients that your Mission Statement is more than just words on paper.  Show others that you are polished.   Please review the web site for more information ~ <A HREF="id32.htm" TARGET="_top" TITLE="Customer Service"><U>w</U></A><A HREF="id32.htm" TARGET="_top" TITLE="Customer Service"><U>ww.HMPevents.com/etiquette</U></A>.</div> <bR> <div> <I><B>Meeting Skills for Managers: </B></I></div> <div>  "The success of supervisors and managers depends 15% on technical skills and 85% on human relation skills!"</div> <bR> <div> <I><B>Customer Service Training:  </B></I></div> <div> Did you know... the expense to acquire a new customer is five times greater than the cost to keep and build business with an existing one?</div> <div>                    </div> <div> <I><B>Mystery Shopping Services: </B></I></div> <div>  What do others think of your organization?  Do you know why?  What are its strengths and weaknesses?  We determine this for you!</div> <bR> <div> <I><B>Proficient Telephone Skills:  </B></I></div> <div> Did you know that 50% to 75% of business is lost at first contact?  We teach vital telephone skills to help you retain your customers.</div> <bR> <div> <I><B>Sales Skills Workshop: </B></I></div> <div>  Did you know... suggestive selling is a "soft sell" technique that is based on the Customers' questions and indications of need?</div> <bR> </td> </tr></table></body>